Personal Loans

About Chill Money

How Much Can I Borrow?

The good news is loans offered start from €5,000 up to €50,000. The amount you can borrow will be based on your repayment capacity and financial status. Each application is assessed individually and the usual checks are carried out, including a credit check, when you apply for a loan.

Are There Terms And Conditions?

Rates are correct as of 30th January 2017 and are subject to change. Lending criteria, terms and conditions will apply. Personal loans are unsecured and not available for business purposes, house purchase or investment.

Am I Eligible To Apply?

If you are over 18 and a resident of the Republic of Ireland you are eligible to apply for a Personal Loan from Chill Money.

Setting Up An Account

How Do I Apply?

Applying is easy! Simply get a quick quote here, tell us what you’re looking for, and we’ll do the rest.

Once your application has been reviewed you will be contacted and advised on the next steps. In order to complete your application you will be asked for some documentation such as proof of income and identification.

Do I Have To Include All Rental And Mortgages Or Just For My Main Home?

You need to include all rental and mortgages that you currently have.

Are There Any Fees?

There are no set up fees. However, there are certain fees and penalties that may apply to certain situations. See our missed payment fee below.

Where Can I See The Interest Rates That Will Apply?

Simply select how much you’d like to borrow and over what time-frame. Before you apply, we’ll show you exactly how much you have to repay including interest. The interest rates that apply are shown when you complete your Quick Quote Application. The interest rates will also be detailed on the credit agreement. Loan Value and Applicable Interest Rates can be seen below.

Loan Value (€) Fixed Nominal Interest Rate Annual Percentage Rate (APR)
€5,000 – €9,999 12.2% 12.9%
€10,000 – €19,999 10.9% 11.5%
€20,000 – €50,000 8.6% 8.9%

Does It Matter That I Was Declared Bankrupt?

Your application will be assessed based on your current circumstances.

How Will You Verify My Income & Employment?

This will be verified when you submit your bank statements and payslips. Please note, your wages will need to be paid into your bank account.

Can I Send My Documents By Post?

Unfortunately, we do not accept documents by post. Documents can only be uploaded through the Chill Money Hub. Please ensure you only submit documents in this format, otherwise this will delay the progress on your application.

The Online Page Won't Accept My Information, What Should I Do?

Our Chill team will be happy to run through a quote with you over the phone. Please call us on 1890 845 845. Make sure to let us know what difficulty you experienced on our online site so that we can fix any issues.

My Application

I Need To Change Some Details On My Application, What Should I Do?

Once you have submitted your application you will not be able to change any details without calling us on 0818 555 850.

Is It Possible To Make A Joint Loan Application?

It’s not possible to make a joint application. However, with their consent, you can include income from another household member in your application. If you do this we will request their personal documents as well.

I Received A Declined Notification, Can I Try With Different Criteria?

If your circumstances have changed since your application was declined you can submit a new application.

I'm Leaving Ireland To Work Abroad, What Happens To My Loan?

You will need to contact us to make suitable arrangements for your loan. Please contact us on 0818 555 850.

My Payments

How Do I Make Repayments?

Payments are taken automatically via direct debits, as per your payment schedule. If you are late with a payment you will need to make a manual payment by debit card. This can be done by giving us a call on 0818 555 850.

Over How Many Years Can I Repay The Loan?

Depending on your circumstances and the type of loan, you can choose to repay your loan over a period of 1-5 years.

What If I Miss A Payment?

A €10 fee will apply each time your monthly repayment has not been met.

I’m Not Sure I Can Meet My Repayments, What Can I Do?

If you’re concerned about meeting your repayments or if you’re experiencing financial difficulties please call the loan team on 0818 555 837 as soon as possible and they will work with you to find a solution.

You can also check out our guide to managing debt.

Credit Cards

New Customers

Will I Be Able To Service My Credit Card Online And Over The Phone?

At Chill Money, we provide both online and phone support allowing you to access your account information at anytime. Chill Money credit card customers will have the following services available online:

  • Activating your new card
  • Balance and transaction check
  • Ability to view and print up to 36 months of statements
  • Requesting copy of your PIN and replacement card
  • Make debit card payments
  • Check what Balance and Money transfer offers are available

If you’d rather give us a call, you can use our 24/7 automated telephone banking service by calling 0818 812 800. Alternatively, you can speak to a member of our team between 9am and 6.30pm Monday to Friday and 10am to 2.30pm on Saturdays, excluding Bank Holidays.

Activation

How Do I Activate My Card?

Now that you’ve received your new Chill Money credit card you will need to activate it online. To activate your card you will need your card or account number and credit limit details at hand. You should have received an email providing a link to a card activation page. Follow the instructions and you will be just a few steps away from receiving your Chill Money credit card.

Fees & Charges

What Interest Rate Will I Be Charged?

The various rates on a Chill Money credit card are as follows:

  • APR charged on purchases 22.9%*
  • Annual (nominal) interest rate charged on purchases 16.8%
  • Annual (nominal) interest rate charged on cash withdrawals 18.9%

*The APR is based on an certain assumptions i.e. that the agreement will remain valid for a period of one year; that we will both comply with our obligations under the agreement, that the applicable interest rate is, and will remain, the highest applicable interest rate in relation to retail transactions at the date of the agreement; that all charges will remain fixed at the levels set out in the agreement, that if your credit limit has not yet been agreed, it will be €1,500, that you will drawdown the full amount of your credit limit.

Why Have I Been Charged Retail Interest?

Interest will be charged on all transactions, handling fees and default charges. The interest charged will start on the date that they are posted or applied to your account and end on the date that you pay the total account balance in full.

You won’t be charged interest on card purchases provided you have paid off your total account balance on both your current and previous month’s statement by the due date.

Retail interest is calculated daily so the earlier you make a repayment, the less retail interest you will be charged.

Interest will appear as a “Finance Charge” on your statement.

Are There Any Other Fees And Charge?

The following fees and charges apply to Chill Money credit card customers:

Late fee: There will be a fee of €15.24 each time your minimum payment has not reached your account in cleared funds by payment due date. At least your minimum payment must be cleared onto your account before this date to remain in compliance with your AvantCard agreement.  Accounts with payments received after the due date shown on your statement are subject to late fees.

Over Limit fee: A fee of €12.70 will be charged if your account has exceeded its credit limit at any time during that statement period.  This is a one time fee during any statement period.

Returned Payment fee: A fee of €19.05 will be charged each time we return a direct debit or another item for payment into your account.

Cash Handling Fee: A charge of 1.5% (minimum €2.50, no maximum) is applied to your account when you make cash transactions. A cash transaction is considered to be any transaction where cash or a cash substitute is received as a result of using your card or card number. For example, an ATM or bank withdrawal is considered a cash transaction.

Foreign Exchange Commission: A fee of 2.65% of the value of each foreign exchange transaction is charged if you make any transaction in a currency other than euro.  The fee will be converted into euro using a rate based on the reference exchange rate. This is an exchange rate set by MasterCard. More information on this can be found on the MasterCard website.

Please note, a foreign exchange commission will be charged to your account too.

Government Stamp Duty: Each year the government charges a tax (stamp duty) on all cards issued by financial institutions. This charge is applicable to each unique card/account you have in your own name. This stamp duty may change on a yearly basis depending on the amount agreed by the government in the annual budget. For more information on current rates and further details please visit the Revenue Commissioners website.

Payments at the post office: If you have to make a payment over the counter at a post office a processing fee of €0.97 will apply.

Ongoing Help & Support

When Will I Receive My Statement?

We will send a notification via email on a monthly basis to let you know that your statement is ready to view online. Your statement will inform you of the minimum payment amount and the date it is due. In certain circumstances we can amend the statement so your payment date falls at an alternative time of the month. If you need to discuss your statement with us please call our team on 0818 812 800.

Can I Request To Have My Statements Sent By Post?

Unfortunately, we don’t send statements via post. However, there is an option to download your online statement into a PDF format. This will allow you to print off your statements.

Why Are Some Months Showing As 'not available' On My Statement Menu?

If a statement has yet to be generated for that month you will see this message on the statement menu. This can arise if there was no balance on your account at that time.

How Is My Minimum Payment Calculated?

The minimum payment you must pay by the due date as shown on your statement each month, will be an amount calculated as follows:

  • If your statement balance is €25 or less, it will be the total amount of the balance shown.
  • If your statement balance is more than €25, your minimum payment will be the greater amount of either: €25 or 1% of your statement balance before any default charges, processing fees, MasterCard foreign currency fees and interest (to which we’ll then add an amount equal to the default charges, processing fees, MasterCard foreign currency fees and interest). Your minimum payment will not exceed the balance shown on your statement.

I'm Not Receiving My Statement Email Notification, What Should I Do?

Check that the email address we hold for you is correct. You can do this by logging into your online banking account in your Settings menu.  If the email address you have provided is a business email account then the firewall may be blocking the email being delivered. Finally check your ‘junk/spam’ inbox and if the email is located there then add the email to your safe list.

Lost, Stolen or Replacement Cards

How Can I Report My Card Lost Or Stolen?

You can report a lost/stolen card at any time by calling our on 0818 812 800.

How Long Does It Take For A New Card To Arrive?

Once ordered, a replacement card will take 5-7 working days to arrive.